From time to time players email me with questions in regards to support or I will see questions returned from the feedback surveys that we send out. Here are some common questions we get and some answers:
Is buying and selling coin (platinum, gold, etc.) against the rules?
Yes, absolutely, ‘just say no’ to all 3rd party game services, that sell items, coin and do power leveling. Besides it being against our terms of service and may result in actions taken against your account, it also puts your account security in jeopardy. The sole exception currently is our EQ2 Live Gamer enabled servers, from which you can use the Live Gamer service.
What do I do if Station Launcher stops during an update?
Make sure you are running the program as an administrator if you are using Vista. Also, if you have the program running continually in your task bar you may want to exit out of it completely and then start the launcher again. Lastly, have you ‘rebooted’, sounds old school but rebooting can solve so many problems.
Obama or McCain?
I am not going to touch that one with a 10 foot pole.
How do I become a GM?
We are almost continually hiring for GM support and Technical Support Agents. If you are interested and live in the San Diego area you should check out our online Career section at http://www.soe.com/en/careers.vm . There all jobs and information will be listed.
Why can’t subscribe/purchase with my credit/debit card?
Be sure and check all your name and address information and that it exactly match what your financial institution has on file, including your 9 digit zip code, and the 3 digit code (where applicable). Also, some banks will automatically block some of your online transactions, so give them a call (you can usually find the number on the back of your card), and let them know you are trying to make a purchase. They will need the amount and the company name that are coming through.
Is your glass half-full or half-empty?
It is 95% of the time half-full! I am a big believer in the fact that you decide at each situation how you will act and react and you decide if you will be happy and positive or sad and pessimistic. I look at anything that happens to or around me as either a blessing or a learning experience to improve upon.
Do Froglocks really taste like chicken?
Yes, and wookies taste like mutton.
I purchased the game, Everquest II (Risk of Kunark), I downloaded the game and purchased the online price to play the game! But when I go to play the game, it won’t let me in to play, I have Vista and plenty of the requirements to run the game, but it won’t let me in, do you have a solution for me , I cant return the game since it’s been open!!! What can I do?
By: Charles Heflin on December 3, 2008
at 4:15 pm