Comments on: Quality In Perception http://stationsupport.wordpress.com/2008/07/08/quality-in-perception/ Mon, 27 Apr 2009 19:24:49 +0000 http://wordpress.com/ hourly 1 By: doug lefler http://stationsupport.wordpress.com/2008/07/08/quality-in-perception/#comment-183 doug lefler Tue, 14 Apr 2009 03:37:14 +0000 http://stationsupport.wordpress.com/?p=44#comment-183 I was recently told if I opened a thread concerning a issue I had with cs my account would be banned. when I asked to have a supervisor review the thread I was told that it would be banned. WOW, now that is cs. In the email is states if your not satisfied then reopen the thread, what it doesn't say is that soe cs will ban your account if they don't want to deal with it. I was recently told if I opened a thread concerning a issue I had with cs my account would be banned. when I asked to have a supervisor review the thread I was told that it would be banned. WOW, now that is cs. In the email is states if your not satisfied then reopen the thread, what it doesn’t say is that soe cs will ban your account if they don’t want to deal with it.

]]> By: doug lefler http://stationsupport.wordpress.com/2008/07/08/quality-in-perception/#comment-182 doug lefler Sun, 12 Apr 2009 09:42:23 +0000 http://stationsupport.wordpress.com/?p=44#comment-182 I recently requested support and wasn't happy with the answers I was given. I followed the instructions on the email to reopen the thread if I was not satisfied and was threatened with my account being banned if I re opened the thread again. I was always very nice and never vulgar in my thread. Is this the type of customer service you expect to provide? I recently requested support and wasn’t happy with the answers I was given. I followed the instructions on the email to reopen the thread if I was not satisfied and was threatened with my account being banned if I re opened the thread again. I was always very nice and never vulgar in my thread. Is this the type of customer service you expect to provide?

]]> By: J. Henry Hall http://stationsupport.wordpress.com/2008/07/08/quality-in-perception/#comment-179 J. Henry Hall Mon, 06 Apr 2009 03:07:15 +0000 http://stationsupport.wordpress.com/?p=44#comment-179 I'm replying to this thread because I feel my comments are in good ties to this subject. Customer service and Perception of Quality. I have 2 suggestions on how to make EQ a healthy and a live game again. First, I really and whole-heartedly feel that if you changed Zek to old Rallos Zek rules 1 item loot and all coin with 4 lvls up and down of the attacker/attackee and email all the accounts on that server that have played there of the new changes, I have no doubts that people will return to the game and you'll have more paying accounts live again. 2nd suggestion; If you change it so all new paying accounts are free until you reach lvl 65, you'll have a lot of old zone content filling up again and the population will grow again. I have always loved EQ and I really want to see it thrive again. With these suggested changes made, especially the Zek suggestion, I know people will return. Please pass these 2 suggestions to the Top, I know you want to make more money, and we want to see the game have better population. -J. Henry Hall I’m replying to this thread because I feel my comments are in good ties to this subject. Customer service and Perception of Quality. I have 2 suggestions on how to make EQ a healthy and a live game again. First, I really and whole-heartedly feel that if you changed Zek to old Rallos Zek rules 1 item loot and all coin with 4 lvls up and down of the attacker/attackee and email all the accounts on that server that have played there of the new changes, I have no doubts that people will return to the game and you’ll have more paying accounts live again.

2nd suggestion; If you change it so all new paying accounts are free until you reach lvl 65, you’ll have a lot of old zone content filling up again and the population will grow again.

I have always loved EQ and I really want to see it thrive again. With these suggested changes made, especially the Zek suggestion, I know people will return.

Please pass these 2 suggestions to the Top, I know you want to make more money, and we want to see the game have better population.

-J. Henry Hall

]]>