This week we have the pleasure of hearing from Lyman Tuttle, our Account Administrator here at SOE. Lyman does a fantastic job in handling some of the harder CS issues that come in. Take it away Lyman…
Hello, I’m Lyman Tuttle. Those of you who already know me probably think of me as the Lord of NO. I have it on good authority that some of you think of me in terms that are both physically impossible, and morally reprehensible. I just wanted to set the record straight, so you could get an idea of what the real Lyman is like.
First off, I’m a fun guy. I mean it. I’m a really fun guy! To prove it, I’ve included a few pictures of me in my daily life.
Here I am hosting my local canasta club. You probably can’t tell from the picture, but I’m holding a winning hand.
Hey, and everyone loves bowling right? Strike!!!
My first love though, has always been bird calling. This is me doing the Pied-billed Grebe in a Washington state competition a few years back.
Tragically, last summer, while on an organized tour I became trapped in a field church bell testing center for over twelve hours. Since that fateful day, I’ve had to say goodbye to my hopes of competing on a professional level. Hearing aids are miracles of modern science, but without perfect pitch, I’m afraid the call of the Red-Throated Loon is simply out of reach.
Throwing myself into my work has really helped me deal with that loss, especially as what I do for SOE is such important stuff. And it’s not just all about saying no either. I research people’s refund requests extensively, checking things like when they last logged into the game, when they were last billed compared to when they cancelled their accounts, and I give out thousands of dollars in refunds and credits that folks otherwise would never get. Sometimes, when my hands are tied and I can’t offer a refund, I’ll offer some free game-time, or I can move time that’s already been paid for from a cancelled account to one with a game that’s currently being played, I can even move game time to a friend’s account. One idea that I’m playing with is maybe offering some free Sony stuff, (No, not televisions or stereos, though that would be nice) but some pretty cool stuff never-the-less, more on that later though.
People have all kinds of questions for me, like when do I qualify for a refund, and what’s your sign? Well, I can offer you a refund in the event that SOE boo-booed and continued to bill you after you had cancelled your account. It doesn’t happen often, but it happens, and I never want our customer’s to pay for a mistake we’ve made, so I jump right on those and they can expect their money back in 5-7 business days (Which is pretty quick, believe you me.) As to my sign, now that you’ve seen what a hip, happening kind of guy I am, I’m sure you’ve already guessed it. That’s right, I’m a Scorpio. Oh, and yes ladies, I am single.
People are always asking me to restore their sword of perpetual smiting, or refund the plat that they’ve lost in-game. People, people, people, I don’t do elf money! Other than that one small pet peeve though, I’m really patient. And when I do have to say no, I’m willing to say it any number of times, and I’ll explain just exactly why over and over and over again until you fully understand.
So, if you think you deserve a refund, please feel free to drop me a line, I’m a reasonable guy, just ask anyone.
Lyman “Trila Vanadium” Tuttle
SOE Account Adminstrator
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