Since our last blog, a lot has happened within SOE Customer Service. It seems especially so on the games I work directly with. Star Wars Galaxies introduced the new shiny Warden Program which took a lot of time, effort and collaboration between development, customer service, community, and you, the players! I have to say, a month in, it is working amazingly well and those of you who play Star Wars Galaxies are probably now enjoying your time in Mos Eisley! It’s a shame we couldn’t continue our theme of turning these folks overt so you could help with the fun, but we found this to be a more effective way and still managed to include you the players!
Vanguard went through its server merge which, truthfully, went beautifully. I know from reading the posts on the forums that week that so many of you were happy with the smoothness and that all the amazing coders, programmers and production teams took time to make sure as little pain as possible was felt by you guys. We’ve had a very positive reaction. The subsequent character moves are also moving along nicely and we hope all of you find a server where you will be happy.
I am taking a mini-vacation, but before I scoot off I thought I would leave you with a closer window into my world at the SOE office. This week, I picked up a book called The Heroin Diaries by Nikki Sixx of Motley Crue fame. I get teased a lot around here because all of my money goes toward music CDs, DVDs, books and concerts. In fact, I drove up to Corona on September 20th to see a Finnish Doom Metal band called Swallow the Sun (I included a picture of myself and the guitarist, Juha, below). And a week ago, I was standing on the rail for Megadeth in Anaheim. This weekend I am off to see Finntroll. Whew!
One of the main comments I get at work is how I decorate my office. So, I thought I would share it with you so you could have a look and join in on the teasing I suppose. 
I have a feeling this may start a trend. You’ll notice a reoccurring theme of my favorite bands; Iron Maiden, Machine Men, Megadeth and some other gems thrown in! A window into my world … enjoy!
-Sharon Morris
Senior Customer Service Manager
Matrix Online/Planetside/SWG/Vanguard
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