For those of you that haven’t heard, there is a SOE Block party this weekend. Many of the Customer Service support staff will be there to mix and mingle. Hope to see all those who are in the neighborhood stop by.
Preparation for Fan Faire is all the buzz around here. While the Marketing and Community groups do all the work and prepare a grand event for all, our Customer Support group (especially Moonlite and Sentana) are preparing a little something for the ‘CS Panel’ at Fan Faire, so be sure and stop by. Everyone that is able to go is excited to be able to meet face to face the people that they interact with online, not just from a support perspective, remember many of us play as well, so meeting and greeting those that we might be playing normally with is exciting. I remember going to my first Fan Faire, finding the table designated for my server and sitting and interacting with those…well let’s just say staunch supporters of Povar. It made me realize very quickly that the /shout channel exists in real life as well, and server chatter equals real life chatter in many ways.
Here is a list so far of those that plan on attending Fan Faire from CS. The list may still grow, but note them down and play ‘Fan Faire Bingo’ by getting as many autographs or pictures with as many as possible. Then find Moonlite for a special prize.
Sharon ‘Moonlite’ Morris – Senior Customer Service Manager (SWG/VGD/PS/MXO)
Ima ‘Sentana’ Somers – International Customer Service Manager (EQ2)
Richard Schmelter “Greeblen“ – Customer Service Manager (EQ/EQII/EQOA)
Timothy ‘Maenar’ Vick – Lead GM Maenar (SWG/PS/MXO)
Jeremy ‘Naerfi’ Conrad – Subject Matter Expert (SWG)
Janice ‘Galatee’ Bagley – Subject Matter Expert (EQ2)
Gareth ‘Ichie’ Cales – Subject Matter Expert (VGD)
Jorge Sabala – GM Sopis (SWG)
Dan Binter – GM Brewko (PS/MXO)
Tony Cooke – GM Feldman (EQ2)
Amy Leo – GM Kimbial (EQ2)
Robert Robertson – GM Zekil (EQ)
TSR Bill Corning – Tech Support
TSR Jason Crawford – Tech Support
See you Online -
Brad “Mutato” Wilcox, Executive Director Global Customer Service
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